Refund policy

Return & Refund Policy

Last updated: October 15, 2026

We want you and your flock to be happy with every box of ALAVIGOR. If something is not right, please contact us and we will help.

Return Window
You may return unopened products within 30 days of the delivery date. Products must be unopened, unused and in their original packaging.

Opened Products
Because our products are animal feed, we cannot accept returns of opened or used products, unless the product arrived damaged, defective or incorrect (see below).

Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery with your order number and clear photos of the product and packaging. We will send a free replacement or issue a full refund, and we cover any return shipping costs.

How to Start a Return
1. Email support@alavigor.com or use our Contact page (alavigor.com/pages/contact) with your order number and the reason for your return.
2. We will reply within 1 business day with return instructions.
3. Ship the unopened product to:
   East Pro Supply, Inc. (ALAVIGOR Returns)
   877 Sunset Pl
   Diamond Bar, CA 91765
   United States

Return Shipping Costs
For returns of unopened products that are not damaged, defective or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service.

Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may need additional time to show the refund on your statement.

Orders Placed on Amazon
If you bought ALAVIGOR products on Amazon, please contact Amazon directly to process your return.

Contact Us
ALAVIGOR, distributed by East Pro Supply, Inc.
877 Sunset Pl, Diamond Bar, CA 91765, United States
Email: support@alavigor.com
Phone: +1 518-741-1184