Shipping policy
Shipping Policy
Last updated: October 15, 2026
ALAVIGOR products are made in China and distributed in the United States by East Pro Supply, Inc. All orders are packed and shipped from the United States.
Where We Ship
We currently ship to addresses within the United States only. We do not ship internationally. We are unable to deliver to PO Boxes at this time.
Shipping Rates
- Standard shipping: $8.00 for orders under $70
- Free standard shipping on orders of $70 or more
- Express shipping: $15.00
Shipping costs are calculated and shown at checkout before you pay.
Processing Time
Orders are processed, packed and shipped within 1–2 business days after payment is confirmed. Orders placed on weekends or U.S. federal holidays are processed on the next business day.
Delivery Time
After your order ships, standard shipping typically arrives within 3–5 business days to the contiguous United States. Deliveries to Alaska, Hawaii and U.S. territories may take longer. Express shipping is available at checkout for faster delivery.
Carriers and Tracking
Orders are shipped by East Pro Supply, Inc. via FedEx, USPS or UPS. You cannot choose a carrier at checkout. Once your order ships, we will email you a tracking number. Tracking usually becomes active within 24 hours. If you do not receive a tracking email within 2 business days of placing your order, please check your spam folder and then contact us.
Shipping Delays
Delays can occasionally happen because of high order volumes, carrier backlogs or severe weather. If your package is significantly delayed, contact us and we will help you follow up with the carrier.
Damaged, Incorrect or Missing Packages
- Damaged items: contact us right away with your order number and clear photos of the packaging and product.
- Incorrect items: contact us within 30 days of delivery and we will arrange a correction.
- Missing packages: if tracking shows "Delivered" but you cannot find your package, please wait 1–2 additional business days, then contact us.
We will resolve shipping issues with a replacement or a refund.
Shipping Address
Please check your shipping address carefully before paying. If you need to change your address, email support@alavigor.com as soon as possible. We can only change the address before your order is packed and shipped.
Order Changes and Cancellations
To change or cancel an order, email support@alavigor.com as soon as possible. We can make changes only if your order has not yet been packed and shipped.
Contact Us
Email: support@alavigor.com
Phone: +1 518-741-1184
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Address: East Pro Supply, Inc., 877 Sunset Pl, Diamond Bar, CA 91765, United States